WHERE WE SHIP
We ship from the Netherlands and currently deliver within the Netherlands only. Because of the new European packaging rules (PPWR), we have paused shipping to other EU countries. The moment there is a workable solution for small businesses, we will ship across the EU again. You never pay import duties or customs fees on your order.
MAKING TIME AND DELIVERY
Every ONETURTLE item is made to order. Clothing is printed in our own studio and ships within 1-10 business days. Caps and swimwear are made by our production partners and ship within 7-14 business days. You will find the expected making time on each product page. We always aim to deliver faster.
SHIPPING COSTS
The exact shipping costs for your address are shown at checkout, before you pay. Shipping is free on orders above €100 in the Netherlands.
CARRIERS AND TRACKING
We ship with reliable carriers such as PostNL, DHL and DPD. Every order includes track and trace: as soon as your package ships, you receive a tracking number by e-mail. Orders above €100 are insured until the moment you receive the package.
DELIVERY ADDRESS
You choose your delivery address or pick-up point at checkout. We cannot deliver to post office boxes or parcel forwarding addresses.
DELAYED OR LOST PACKAGES
Your order is our responsibility until it has been delivered to you. Is your package delayed or lost? Contact us via the contact form on our website and we will solve it together with the carrier.
Last updated: August 2026.