Yes, you can check your order status from your ONETURTLE account.

No, you don't have to create a ONETURTLE account, but having an account has many advantages.

WHEN YOU CREATE AN ACCOUNT, YOU CAN:

• Review past purchases.
• Save your personal details and payment details for the smoothest checkout experience.
• Manage your personal details, delivery address, order status and order history.

Almost everything stays available, because every item is made to order. Items only leave the shop when a production partner stops making them or when a color disappears, and they make room for something new.

Want to be the first to know about new colors and items? Join the ONETURTLE republic (see bottom of homepage) and follow us on Facebook and Instagram.

Everything you see on our site is available. No item exists yet when you order: we make each one especially for you. An item only shows "Sold Out" when it's leaving our collection, for example when a production partner stops making it or a color disappears.

Please note: items in your shopping cart are not reserved. They are reserved as soon as you place your order and complete the payment.

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our studio almost immediately. But you can contact us to get a code for free shipping on the extra item(s). We send you the entire order at the same time.

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via e-mail.

You can enter your discount code at checkout. Enter the code in the “Discount code” field, press “Apply” and your discount will automatically be deducted from the total payment.

We don't print customer designs, as we pick the designs of our items carefully. But on our custom made items you choose the color of the logo yourself.

If you own a business and would like to collaborate with us or promote our brand, there are opportunities available.

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn't receive this e-mail within 2 hours, please contact us to ensure order validity.

You can pay using Visa, MasterCard, PayPal, Apple Pay, Google Pay, iDEAL and more. The payment options can vary from country to country.

After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to oneturtle.shop and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to oneturtle.shop and you will see a notification containing the error. From that page you can choose a different payment method.

You have free shipping on orders above €100 in the Netherlands. When your order total is lower than €100, shipping costs will be charged depending on your delivery address and method. After you've filled in all fields, you can review the shipping costs.

ONETURTLE ships from the Netherlands and at the moment we ship within the Netherlands only. Because of the new European packaging rules (PPWR) we have paused shipping to other EU countries. No customs charges apply to your order.

Orders above €100 are insured until the moment you receive the package. Every order is shipped with track and trace, so you can follow your package along the way.

We are unable to deliver to post office boxes and parcel forwarding addresses.

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

You have 14 days after delivery to decide, and another 14 days to send your return.

Starting your return is easy:

1. Log in to your account and select the order you want to return, or send us a message via our contact form.
2. You receive a confirmation and the return instructions by e-mail.
3. Send your return to: ONETURTLE, Laarderweg 134, 3755 AT Eemnes. You arrange and pay for the return shipment yourself; we recommend a tracked service.

You may try your item the way you would in a store. Swimwear is sealed for hygiene reasons and cannot be returned once the seal has been broken.

Questions during the process? Contact us, we are happy to help.

Your refund will be issued to the original payment method, within 14 days after your withdrawal. We may wait until we have received your return or your proof of shipment. Shipping costs are refunded when your items are faulty or if you return your complete order.

Yes, items bought with a discount can be returned within the same 14 days. The same return conditions apply, and the discount is recalculated before we process your refund.

Orders placed online cannot be returned at the ONETURTLE studio.

ONETURTLE has several kinds of special offers. Every offer has its own conditions next to the standard 14 day return period.

Refunds on special offers

Discounts will be recalculated before we process your refund.

Free gifts

If you return an order that includes a free gift, the gift has to be returned as well. If a partial return brings your order total below the limit for the free gift, the value of the gift will be deducted from the refund.

Gift coupons

Gift coupons can be used in one order.

Yes, the costs of the return shipment are for your own account. You arrange the return shipment yourself; we recommend a tracked service.

Also good to know: if you return part of your order and the remaining total falls below the free shipping limit of €100, the original shipping costs will be deducted from your refund.