TURTLEMEDIA (ONETURTLE), located at Nieuweweg, 3755AB Eemnes, is responsible for the processing of personal data as shown in this privacy statement.

Contact Information:
https://www.oneturtle.shop
Nieuweweg, 3755AB Eemnes
+31619485858
N.V.C.S. Königs is the Data Protection Officer of ONETURTLE and can be reached at hello@oneturtle.shop.

PERSONAL DATA WE PROCESS

ONETURTLE processes your personal data when you use our services and/or provide these data to us yourself.

Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Other personal data actively provided by you, for example, by creating a profile on this website, in correspondence, and over the phone
• Data about your activities on our website

SPECIAL AND/OR SENSITIVE PERSONAL DATA WE PROCESS

Our website does not intend to collect data about visitors under the age of 16 unless they have permission from parents or guardians. However, we cannot verify the age of a visitor. Therefore, we recommend that parents be involved in their children's online activities to prevent the collection of data about children without parental consent. If you believe that we have collected personal information about a minor without parental consent, please contact us at hello@oneturtle.shop, and we will delete this information.

PURPOSES AND LEGAL BASIS FOR PROCESSING PERSONAL DATA

ONETURTLE processes your personal data for the following purposes:

• Sending our newsletter and/or promotional materials
• Being able to call or email you when necessary to perform our services
• Informing you about changes to our services and products
• Offering you the opportunity to create an account
• Delivering goods and services to you
• Analyzing your behavior on the website to improve it and tailor the offering of products and services to your preferences
• Processing personal data as required by law, such as data needed for our tax returns

AUTOMATED DECISION MAKING

ONETURTLE takes measures based on automated processing to make decisions that can have (significant) consequences for individuals. ONETURTLE remains responsible for these processes.

Third-party services used by ONETURTLE:

• Shopify: website hosting
• One.com: website hosting
• Mollie: payment processing
• Stripe: payment processing
• PayPal: payment processing
• Sendcloud: product shipping

RETENTION OF PERSONAL DATA

ONETURTLE follows the legal retention periods for personal data that you provide in the webshop or that we enter into the webshop on your behalf. Documents containing personal data provided to us in other ways will be deleted within one month after the complete completion of the service.

SHARING PERSONAL DATA WITH THIRD PARTIES

ONETURTLE only provides personal data to third parties if necessary for the performance of our agreement with you or to comply with a legal obligation.

COOKIES OR SIMILAR TECHNIQUES WE USE

ONETURTLE uses only technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website functions properly and remember your preferences, for example. We can also optimize our website with these cookies. You can opt out of cookies by adjusting your internet browser settings to no longer store cookies. Additionally, you can delete any previously stored information via your browser settings.

ACCESSING, MODIFYING, OR DELETING PERSONAL DATA

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to the data processing or object to the processing of your personal data by ONETURTLE, as well as the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization designated by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to hello@oneturtle.shop. To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your photo, MRZ (machine-readable zone, the numbers at the bottom of the passport), passport number, and Social Security number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

ONETURTLE also wants to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

SECURITY OF PERSONAL DATA

ONETURTLE takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or email us at hello@oneturtle.shop.

Last updated: April 2025