PRIVACY POLICY
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from oneturtle.shop (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information(e.g. credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://myadcenter.google.com/home
- Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European/Brazilian/Mexican resident, you have the right to request personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European/Brazilian/Mexican resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@oneturtle.shop
PRIVACY POLICY
TURTLEMEDIA (ONETURTLE), located at Coenhavenweg 8, 1013 BK Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.
Contact Information:
https://www.oneturtle.shop
Coenhavenweg 8, 1013 BL Amsterdam
+31619485858
N.V.C.S. Königs is the Data Protection Officer of ONETURTLE and can be reached at hello@oneturtle.shop.
PERSONAL DATA WE PROCESS
ONETURTLE processes your personal data when you use our services and/or provide these data to us yourself.
Below you will find an overview of the personal data we process:
- First and last name
- Address details
- Phone number
- Email address
- Other personal data actively provided by you, for example, by creating a profile on this website, in correspondence, and over the phone
- Data about your activities on our website
SPECIAL AND/OR SENSITIVE PERSONAL DATA WE PROCESS
Our website does not intend to collect data about visitors under the age of 16 unless they have permission from parents or guardians. However, we cannot verify the age of a visitor. Therefore, we recommend that parents be involved in their children's online activities to prevent the collection of data about children without parental consent. If you believe that we have collected personal information about a minor without parental consent, please contact us at hello@oneturtle.shop, and we will delete this information.
PURPOSES AND LEGAL BASIS FOR PROCESSING PERSONAL DATA
ONETURTLE processes your personal data for the following purposes:
- Sending our newsletter and/or promotional materials
- Being able to call or email you when necessary to perform our services
- Informing you about changes to our services and products
- Offering you the opportunity to create an account
- Delivering goods and services to you
- Analyzing your behavior on the website to improve it and tailor the offering of products and services to your preferences
- Processing personal data as required by law, such as data needed for our tax returns
AUTOMATED DECISION MAKING
ONETURTLE takes measures based on automated processing to make decisions that can have (significant) consequences for individuals. ONETURTLE remains responsible for these processes.
Third-party services used by ONETURTLE:
- Shopify: website hosting
- One.com: website hosting
- Mollie: payment processing
- Stripe: payment processing
- PayPal: payment processing
- Sendcloud: product shipping
RETENTION OF PERSONAL DATA
ONETURTLE follows the legal retention periods for personal data that you provide in the webshop or that we enter into the webshop on your behalf. Documents containing personal data provided to us in other ways will be deleted within one month after the complete completion of the service.
SHARING PERSONAL DATA WITH THIRD PARTIES
ONETURTLE only provides personal data to third parties if necessary for the performance of our agreement with you or to comply with a legal obligation.
COOKIES OR SIMILAR TECHNIQUES WE USE
ONETURTLE uses only technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website functions properly and remember your preferences, for example. We can also optimize our website with these cookies. You can opt out of cookies by adjusting your internet browser settings to no longer store cookies. Additionally, you can delete any previously stored information via your browser settings.
ACCESSING, MODIFYING, OR DELETING PERSONAL DATA
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to the data processing or object to the processing of your personal data by ONETURTLE, as well as the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization designated by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to hello@oneturtle.shop. To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. In this copy, black out your photo, MRZ (machine-readable zone, the numbers at the bottom of the passport), passport number, and Social Security number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
ONETURTLE also wants to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
SECURITY OF PERSONAL DATA
ONETURTLE takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or email us at hello@oneturtle.shop.
Last updated: June 2023
